> ## Documentation Index
> Fetch the complete documentation index at: https://learn.art-opia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Answers to common questions about Artopia's plans, features, importing and exporting data, billing, and how to get support from the team.

Find answers to the most common questions about using Artopia below. If you need further help, reach out at [hello@art-opia.com](mailto:app@art-opia.com).

<AccordionGroup>
  <Accordion title="Do I need a credit card to get started?">
    No. The Free plan requires no credit card. You can add up to 50 artworks and explore all core features before deciding to upgrade.
  </Accordion>

  <Accordion title="What is included in the Free plan?">
    The Free plan includes:

    * Up to **50 artworks**
    * **2 GB** storage
    * Daily automatic backups
    * All core collection management features
  </Accordion>

  <Accordion title="When should I upgrade to Pro?">
    Upgrade to Pro when your collection grows beyond 50 artworks. The **Pro plan** (\$9.99/month) gives you:

    * Up to **300 artworks**
    * **20 GB** storage
    * A **1:1 onboarding session** with the Artopia team
  </Accordion>

  <Accordion title="What is the Business plan?">
    The **Business plan** (\$59.99/month) is designed for galleries, art advisors, and professional collectors who need more scale and flexibility. It includes:

    * **Unlimited** artworks
    * **1 TB** storage
    * API access and integrations
    * Priority support

    To get started with Business, contact [hello@art-opia.com](mailto:hello@art-opia.com).
  </Accordion>

  <Accordion title="Can I import my existing collection?">
    Yes. Use the built-in CSV import tool to upload a spreadsheet directly from the app. If you're migrating from another platform, such as Artlogic, Artwork Archive, or Art Record, contact [app@art-opia.com](mailto:app@art-opia.com) for assisted migration.

    See the full guide: [Importing Data](/data/importing-data).
  </Accordion>

  <Accordion title="Can I export my data?">
    Yes. You can export your artwork records as a CSV spreadsheet and download all your images and documents as a ZIP archive at any time from [app.art-opia.com/export](https://app.art-opia.com/export).

    See the full guide: [Exporting Data](/data/exporting-data).
  </Accordion>

  <Accordion title="What is the 1:1 onboarding?">
    The 1:1 onboarding is a **30–45 minute session** with the Artopia team to help you hit the ground running. During the session, the team can help you set up your collection, import existing works, and get the most out of the platform.

    1:1 onboarding is included with the **Pro** and **Business** plans.
  </Accordion>

  <Accordion title="Can I cancel my subscription at any time?">
    Yes. There are no contracts or lock-in periods. You can cancel your subscription at any time, and your data will remain accessible after cancellation.
  </Accordion>

  <Accordion title="What payment methods do you accept?">
    Artopia accepts all major credit and debit cards, processed securely via **Stripe**. You'll receive a receipt by email after each payment.
  </Accordion>

  <Accordion title="How do I share my collection publicly?">
    Toggle your collection public from the **Collection** page. Once enabled, you'll get a shareable URL at `app.art-opia.com/yourcollectionname` that anyone can visit without an Artopia account.

    Learn more: [Public Collection](/features/public-collection).
  </Accordion>

  <Accordion title="What file formats are supported for images and documents?">
    Artopia supports the following file formats:

    * **Images:** JPG, JPEG, PNG
    * **Documents:** PDF, PNG, JPG, JPEG
  </Accordion>
</AccordionGroup>


## Related topics

- [April 2026](/updates/april-2026.md)
- [Contact us](/help/contact.md)
- [Billing & Plans](/help/billing-plans.md)